1. Regularly inspect and clean your heater. Keep the burner, air inlet holes, and pilot clean. See your owner's manual for cleaning and maintenance instructions.

2. For hearth products, make sure you properly locate logs on grate. This is shown in your owner's manual and on the hang tags. Flames should never touch any log (except for front flames of ChaRealistic glowing logs and ChaRealistic glowing fireplace systems).

3. Soot can damage walls, curtains, carpets, and other personal property. While heater is "ON", the following can produce soot:
*Burning candles or oil lamps of any kind.
*Burning incense.
*Cigarette, cigar, or pipe smoke.
*Incorrectly placed logs causing flame to contact logs.
*Objects placed in or near the flames of your heater.
*Burner air inlet or pilot burner dirty with dust, dirt, lint, or pet hair.
*Running ceiling fans or other drafty conditions. This can disturb the normal flame patterns in your heater.
*Dirty flue and chimney (if your log set is in a vented masonry fireplace)

4. Your video (if included) and owner's manual contain detailed safety, operation, and cleaning instructions. Follow these instructions. Keep your video and owner's manual in a safe place. Refer to these instructions from time to time. This information will help keep your heater operating properly. You should have received an owner's manual and video (included only with certain hearth products - see parts list in your owner's manual) with your heater. If not, please call DESA International's Customer Service Department at 1-800-458-2472 or Visit link for installation/owner's manuals and parts list.